Customer Service Management
Courses
- Using Assessments to Hire Customer Service Reps
- Customer Service: Creating Customer Value
- Customer Experience Leadership
- Creating a Positive Customer Experience
- Marketing Foundations: Customer Decision Journey
- Key Account Management
- Value Realization Best Practices for Customer Success Management
- Business Fundamentals for Customer Success Managers
- Avoiding Common Pitfalls in Customer Success Management
- Customer Success Management Fundamentals
- Journey Mapping: Case Study in Action
- Managing a Customer Service Team
- Customer Service: Serving Customers Through Chat and Text
- Measuring the Value of Customer Service
- Site Reliability Engineering: Service-Level Agreements and Objectives
- Quality Standards in Customer Service
- Customer Service: Motivating Your Team
- Customer Experience: Service Blueprinting
- Customer Service Strategy (2018)
- Customer Service: Serving Internal Customers (2017)
- Service Metrics for Customer Service
- Design Thinking: Customer Experience
- Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
- Managing Customer Expectations for Managers