Customer Service Skills
Courses
- Making the Most of a Difficult Design Job
- Providing Legendary Customer Service
- Delivering Bad News to a Customer (2021)
- Customer Service and Support During Economic Downturns
- Phone-Based Customer Service
- Customer Service: Managing Customer Expectations
- Value Realization Best Practices for Customer Success Management
- Onboarding and Adoption Best Practices for Customer Success Management
- Engagement Evaluation Best Practices for Customer Success Management
- Engagement Preparation Best Practices for Customer Success Management
- Innovative Customer Service Techniques
- Customer Service Using AI and Machine Learning (2020)
- Empathy for Customer Service Professionals (2020)
- Winning Back a Lost Customer
- Communicating Values
- Customer Service Mastery: Delight Every Customer
- Retail Customer Service Management and Coaching
- Customer Service at Your First Retail Job
- Consulting Foundations: Client Management and Relationships
- Customer Service: Managing Customer Feedback
- Customer Service: Preventing Turnover
- Customer Service: Problem Solving and Troubleshooting (2018)
- Customer Service in the Field (2017)
- Retail Customer Service