Customer Service Skills
Courses
- Customer De-Escalation Essentials: Short Lessons for Big Impact
- Customer Service Communication Skills
- Listening to Customers
- Customer Service: Problem-Solving and Troubleshooting
- Industry Primer for Retail and Consumer Distribution: Core Foundations
- Industry Primer for Travel and Hospitality: Core Foundations
- Building Rapport with Customers
- Earn Customer Trust and Cultivate Lasting Relationships
- Must-Have Tools for IT Support: Remote Access, AI, and Troubleshooting by Pearson
- Cloud and Virtualization for IT Support Professionals by Pearson
- Generative AI for Customer Service Professionals
- Project Management: Setting and Managing Expectations
- Complete Guide to Help Desk Operations for End Users
- The AI-Driven Customer Service Representative
- Build with AI: Creating AI Agents for Helpdesk Professionals
- Mastering Social Media Customer Care: Strategies from Million- and Billion-Dollar Brands
- IT Service Desk: Customer Service Fundamentals with AI
- AI Solutions and Techniques for Help Desk Operations
- Six Techniques to Build Rapport with Customers Virtually
- Customer Experience: 6 Essential Foundations For Lasting Loyalty
- Effective Communication: Speaking Your Customers' Language
- Customer Service Skills: Communicating Complex Products with Confidence
- Time Management for Customer Service Professionals
- Handling Customer Complaints with Empathy