Myra Golden
Courses
- Customer De-Escalation Essentials: Short Lessons for Big Impact
- Customer Service Communication Skills
- Building Rapport with Customers
- Delivering Exceptional Live Chat Support: Drive Results and Loyalty
- Customer Service: How to Deliver Support Across Languages
- Delivering Bad News to a Customer
- Empathy for Customer Service Professionals
- Customer Service: Call Control Strategies
- Creating Positive Conversations with Challenging Customers
- Customer Experience: Creating Customer Personas
- Building Rapport with Customers (2022)
- De-Escalating Conversations for Customer Service
- Delivering Bad News to a Customer (2021)
- Empathy for Customer Service Professionals (2020)
- Retail Sales: The Importance of Listening