Communication Skills for Modern Management
1h 3mBeginner2023-05-01
Authors

Jean Marie DiGiovanna
Course details
As a manager, the way you communicate is the foundation for how you foster engagement and achieve high performance with your team. In this course, join award-winning leadership speaker, trainer, and executive coach Jean Marie DiGiovanna, and learn the critical communication strategies for managers in the modern workplace.
Explore the importance of practicing open and honest communication to improve the employee experience, increase retention and internal mobility, and promote greater employee fulfillment based on a shared sense of purpose and meaning at work. Whether you're a senior manager, a middle manager, or a new or emerging leader, find out why evolving your communication skills is critical to your long-term professional success, as well as the success, growth, and fulfillment of the individuals you lead. Upon completing this course, you'll have a stronger foundation of using open and honest communication strategies to foster trust and engage, inspire, and motivate your team.
Explore the importance of practicing open and honest communication to improve the employee experience, increase retention and internal mobility, and promote greater employee fulfillment based on a shared sense of purpose and meaning at work. Whether you're a senior manager, a middle manager, or a new or emerging leader, find out why evolving your communication skills is critical to your long-term professional success, as well as the success, growth, and fulfillment of the individuals you lead. Upon completing this course, you'll have a stronger foundation of using open and honest communication strategies to foster trust and engage, inspire, and motivate your team.
Skills covered
Management SkillsCommunicationProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - The impact of communication on employee experience
1. New Communication Skills for the Modern Workplace
- 02 - The evolution of communication
- 03 - A communication framework for the modern workplace
- 04 - Communication plus listening equals impact
2. Critical Success Factors for Effective Communication
- 05 - The three biggest barriers to effective communication
- 06 - The top quality of a great communicator
3. Communicate in the Flow of Work
- 07 - Be clear about expectations
- 08 - Ask questions to motivate and inspire
- 09 - Listen so others feel heard, valued, and understood
- 10 - The power of the pause
4. Communicate to Engage and Motivate
- 11 - Communicate responsibly
- 12 - Say this not that
- 13 - How to say no and set boundaries with grace
- 14 - Conversation closers
5. Communicate with Agility
- 15 - Communicating across the globe
- 16 - Communicating during one-on-one meetings
Conclusion
- 17 - Be a super communicator
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