Advance Your Skills as an IT Help Desk Specialist
IT help desk specialists need technical knowledge and strong customer service skills to be able to successfully resolve issues. Improve how you perform system administration and maintenance while also enhancing your skills in communication, time management, conflict resolution, and teamwork.
Courses
- CompTIA A+ Core 1 (220-1101) Cert Prep: 1 The Basics
- Windows 10: Configure and Support Core Services
- Windows 10: Manage and Maintain Windows 10
- Windows 10 for IT Support: Advanced Troubleshooting
- Learning PC Maintenance and Performance (2021)
- Computer Components and Peripherals for IT Technicians
- IT Service Desk: Customer Service Fundamentals
- Writing Customer Service Emails
- Phone-Based Customer Service
- Customer Service: Problem-Solving and Troubleshooting (2020)
- Working with Upset Customers
- Innovative Customer Service Techniques