Surviving Burnout in Customer Service
34mGeneral2024-10-24
Authors
Madecraft
Full-Service Learning Content Company
Michael Dixon
Course details
Being able to manage feelings of burnout is vital for the well-being of customer service employees and the overall quality of service provided to customers. In this course, seasoned customer service and customer experience expert Michael Dixon guides you through strategies you can implement to build your resilience to burnout in your customer service role. Upon completing this course, you'll be equipped with skills you need to assess, mitigate, and manage burnout-related challenges effectively.
Skills covered
Customer Service SkillsCustomer ServiceLimited Series
Concepts
Introduction
- Thrive in your customer service role
Evaluate Your Relationship with Burnout and Stress
- Understand burnout in customer service
- Build self-awareness
- Use goals to combat customer service burnout
Set Personal and Professional Boundaries
- Set boundaries in customer service
- Reassert your boundaries as needed
Practice Proactive Conflict Management
- Use feedback for customer service improvement
- Recognize signs of customer conflict
- Implement conflict resolution strategies
Build a Resilient Customer Service Culture
- Create a supportive culture
- Build a support system
- Check in with yourself regularly
- Practice stress reduction strategies
Create a Career Plan
- Create a career journey map
- Facilitate career conversations
Conclusion
- Begin building your resilience