Putting ITIL® into Practice: Change Enablement

Course details

Change enablement is about optimizing stakeholder satisfaction with the speed and quality of changes by making changes that produce expected benefits, reduce time-to-value, minimize disbenefits, and meet governance and compliance requirements.

ITIL® mentions a set of techniques as best practice but does not cover how to apply them. This course bridges the gap, giving you a concise introduction to seven change enablement techniques endorsed by ITIL: request for change, change proposal, change evaluation, change advisory board, change scheduling, change communication, and change implementation.

In this course, ITIL trainer David Pultorak outlines each technique's “what, why, where, and how” with examples, giving you the basis to practice them until they are in your muscle memory.

Learning objectives
Define each technique.
Explain why and where you would use each technique.
List and describe the components and steps.
Provide an example of how to use each technique.
Describe your experience of practicing applying the techniques.

Concepts

0. Introduction

01 - Stand apart as a change practitioner
02 - Why change enablement
03 - What you'll learn
04 - How you'll learn it

1. Request for Change

05 - What is a request for change, and why use it
06 - Where and when to use a request for change
07 - Request for change steps
08 - Request for change example
09 - You try it - Request for change
10 - Review it - Request for change

2. Change Proposal

11 - What is a change proposal and why use it
12 - Where and when to use change proposals
13 - Steps to change proposal
14 - Example of a change proposal
15 - You try it - Change proposal
16 - Review it - Change proposal

3. Change Evaluation

17 - What is change evaluation and why use it
18 - Where and when to use change evaluation
19 - Steps in change evaluation
20 - Example of change evaluation
21 - You try it - Change evaluation
22 - Review it - Change evaluation

4. Change Advisory Board

23 - What is a change advisory board and why use it
24 - Where and when to use a change advisory board
25 - Steps in change advisory board
26 - Example of change advisory board
27 - You try it - Change advisory board
28 - Review it - Change advisory board

5. Change Scheduling

29 - What is change scheduling and why use it
30 - Where and when to use change scheduling
31 - Steps in change scheduling
32 - Example of change scheduling
33 - You try it - Change scheduling
34 - Review it - Change scheduling

6. Change Communication

35 - What is change communication and why use it
36 - Where and whe to use change communication
37 - Steps in change communication
38 - Example of change communication
39 - You try it - Change communication
40 - Review it - Change communication

7. Change Implementation

41 - What is change implementation and why use it
42 - Where and when to use a change implementation
43 - Steps in a change implementation
44 - Example of a change implementation
45 - You try it - Change implementation
46 - Review it - Change implementation

Conclusion

47 - Further your journey into change enablement