Project Management: Setting and Managing Expectations

This course provides tips and techniques for managing stakeholder expectations, including addressing conflicting expectations, avoiding expectation pitfalls, and navigating a successful path from those expectations to project outcomes. Other topics include managing unreasonable expectations, dealing with the expectations of disengaged stakeholders, stimulating stakeholder curiosity to expand positive expectations, and managing the expectations of strategic, tactical, and process-minded stakeholders.

Learning objectives
Identify the key techniques for managing stakeholder expectations and describe how to apply them in a project setting.
Analyze common pitfalls in expectation management and explain strategies to avoid them.
Compare the expectations of strategic, tactical, and process-minded stakeholders and explore methods to address each type effectively.
Describe the steps to manage unreasonable expectations and practice techniques to handle disengaged stakeholders.
Research ways to stimulate stakeholder curiosity and create a plan to expand positive expectations within a project.