Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate

Elevate your customer service game with generative AI. In this learning path, dive into the world of generative AI, Microsoft 365 Copilot, and AI-driven customer journey mapping. Learn to craft effective prompts, address customer issues with ease, and transform daily workflows to deliver exceptional service. Tune in, pass the exam, and earn your certificate. What you’ll learn Enhance customer interactions with generative AI. Leverage Copilot to streamline service workflows. Create AI-driven customer journey maps.