How to Recover after a Bad Customer Call
16mBeginner2025-01-06
Authors
Madecraft
Full-Service Learning Content Company
Joe Corral
Course details
Ever had a bad customer call that ruined your day? In this course, customer service expert Joe Corral shares how to recover from negative interactions and build resilience. Joe explains the emotional and psychological impacts of tough calls and how they affect your well-being and productivity. Learn essential self-care, stress management techniques, and constructive self-reflection practices. After this course, you'll be equipped to handle any customer call with confidence and composure.
Learning objectives
Recognize the emotional and psychological effects of a bad customer call.
Practice self-care and stress management.
Implement constructive self-reflection practices.
Seek feedback and support.
Design your plan to follow up with the customer to try to rebuild trust.
Create a professional development plan for yourself.
Learning objectives
Recognize the emotional and psychological effects of a bad customer call.
Practice self-care and stress management.
Implement constructive self-reflection practices.
Seek feedback and support.
Design your plan to follow up with the customer to try to rebuild trust.
Create a professional development plan for yourself.
Skills covered
Customer Service SkillsCustomer ServiceWell-Being and Self-CarePersonal DevelopmentLimited SeriesProfessional Development
Concepts
0. Introduction
- 01 - Improve your customer-facing experiences
1. Evaluate the Impact of Bad Customer Calls
- 02 - Recognize emotional and psychological effects
- 03 - Assess potential professional repercussions
2. Create Your Immediate Post-Call Recovery Plan
- 04 - Practice self-care and stress management
- 05 - Implement constructive self-reflection practices
- 06 - Seek feedback and support
- 07 - Design your follow-up plan
3. Prepare for Future Negative Customer Interactions
- 08 - Build your resilience
- 09 - Invest in your professional development
Conclusion
- 10 - Strengthen your resilience in customer-facing roles