Communicating Values

Communicating Values

35mIntermediate2019-05-24

Authors

Mory Fontanez

Mory Fontanez

Founder of 822 Group

Course details

Common values are the foundation of successful relationships and successful businesses. A company’s values should be the driver of every action, not just a sign on the wall. Learning how to effectively communicate your values can lead to stronger, better-performing teams that are more tightly aligned with company goals. In this course, instructor Mory Fontanez describes how to identify and communicate individual, team, and organizational values. Using real-world examples and scenarios, Mory explains how to identify personal and professional values for yourself and your team and establish company-wide values, which you can use to connect with your customers.

Skills covered

Customer Service SkillsCustomer ServiceCommunicationLimited SeriesProfessional DevelopmentLeadership and Management

Concepts

Introduction

  • Values - Not just a noun

Do Values Really Matter

  • Why values matter
  • What does it mean to communicate values

Individual Values

  • Identifying your personal values
  • Identifying your professional values
  • Values-based decision-making

Team Values

  • Creating team values
  • Working with misalignment
  • Values-based collaboration

Organizational Values

  • Leading with values
  • Establishing organizational values
  • Connecting with customers

Conclusion

  • Make values a habit
40,000 Toman