Communicating Values
35mIntermediate2019-05-24
Authors

Mory Fontanez
Founder of 822 Group
Course details
Common values are the foundation of successful relationships and successful businesses. A company’s values should be the driver of every action, not just a sign on the wall. Learning how to effectively communicate your values can lead to stronger, better-performing teams that are more tightly aligned with company goals. In this course, instructor Mory Fontanez describes how to identify and communicate individual, team, and organizational values. Using real-world examples and scenarios, Mory explains how to identify personal and professional values for yourself and your team and establish company-wide values, which you can use to connect with your customers.
Skills covered
Customer Service SkillsCustomer ServiceCommunicationLimited SeriesProfessional DevelopmentLeadership and Management
Concepts
Introduction
- Values - Not just a noun
Do Values Really Matter
- Why values matter
- What does it mean to communicate values
Individual Values
- Identifying your personal values
- Identifying your professional values
- Values-based decision-making
Team Values
- Creating team values
- Working with misalignment
- Values-based collaboration
Organizational Values
- Leading with values
- Establishing organizational values
- Connecting with customers
Conclusion
- Make values a habit