Salesforce for Marketers
29mBeginner2023-02-28
Authors

Christopher Matthew Spencer
Businessperson, Author, Educator, Mentor
Course details
For anyone working in marketing, creating two-way, real-time engagement with customers can be a constant challenge. And predicting engagement so you can get optimal outcomes out of your campaigns can be difficult as well, as can measuring and reporting on the effectiveness of your campaigns. In this course, Swapnil Amin shows you how to use Salesforce to address these issues effectively and efficiently. He covers the tools that can help you know your customer, understand their needs, and personalize your strategy with Einstein intelligence platform. Swapnil shows you how to use automation to develop an optimal marketing strategy, build deeper connections with companies, and reach your digital marketing goals more efficiently.
Skills covered
Salesforce.comMobile MarketingSalesforceCRM SoftwareContent StrategyAdvertising and PromotionCustomer ServiceSalesUser ExperiencePersonaMarketingBusiness Software and Tools
Concepts
0. Introduction
- 01 - Welcome
- 02 - What you should know
1. Campaigns
- 03 - What is a campaign
- 04 - How do you set up and modify a campaign
- 05 - Measuring the effectiveness of campaigns
2. Email Studio
- 06 - Import bulk contacts into a campaign
- 07 - Sending emails from a campaign
- 08 - Email Studio - Benefits and opportunities
3. Customer Journeys
- 09 - Journey Builder
- 10 - Customer journey and data
4. Einstein
- 11 - What is Salesforce Einstein
- 12 - Einstein engagement scoring
Conclusion
- 13 - Next steps