Project Management Mediation: Conflict Resolution for PMs

Since part of the role of a project manager entails working with multiple stakeholders with competing priorities and objectives, every project manager is bound to face conflict at some point in their careers. In this course, executive leader, educator, and consultant J.T. Moomau shares his knowledge on mediating conflict as a project manager, showing you how to navigate some of the most common conflicts you may encounter in your role. J.T. starts by explaining the project manager's role in conflict resolution. Explore different conflict types, conflict management strategies, and healthy conflict resolution that prioritizes empathy. Along the way, J.T. offers conflict management resources that you can leverage to continue improving your mediation skills as a project manager. After completing this course, you'll be ready to confidently mediate and resolve conflicts in your role, ultimately leading to more successful projects and a healthier workplace.