Industry Primer for Technology and Software Platforms: Technology, Innovation, and AI

AI has moved from research to production at software platform companies. That means weaving generative AI into customer-facing workflows at scale, and dealing with hallucinations, cost pressure, and intellectual property risk on top of the usual modernization headaches. This course builds the technology fluency consultants need to talk credibly with platform clients about all of it.

Topics include the categories of platforms that run modern software businesses and the move from monolithic stacks to composable, AI-integrated architectures. The course also covers the data governance work that makes AI trustworthy. It looks at where AI creates enterprise value today, from intelligent search and call deflection to real-time personalization, and at what makes those deployments fail. It closes on the consulting opportunities in AI strategy, modernization, data, and automation.