From Conflict to Courage: A Guide for Senior Leaders
41mIntermediate2025-03-06
Authors
Marlene Chism
Consultant, Educator, Author
Course details
Once senior leaders understand the unique role they play in conflict, they can identify blind spots to effectively coach their own leaders and create a drama-free culture. In this course, consultant, and author Marlene Chism shows leaders how to see conflict differently, increase conflict capacity, set communication standards, and overcome emotional barriers to resolve conflict sooner.
Learning objectives
Achieve leadership clarity
Overcome emotional barriers to conflict
Identify triggers and distractions to keep the conversation on track
Set communication standards
Recognize irresponsible language
Increase accountability
Learning objectives
Achieve leadership clarity
Overcome emotional barriers to conflict
Identify triggers and distractions to keep the conversation on track
Set communication standards
Recognize irresponsible language
Increase accountability
Skills covered
Executive LeadershipCommunicationProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - From conflict to courage
1. Overcoming Your Emotional Barriers to Conflict
- 02 - Anger and emotional integrity
- 03 - Self-regulation and cognitive restructuring
- 04 - When not to have a conversation
- 05 - Avoid distractions and overcome triggers
- 06 - Recognizing resistance
2. Building Your Conflict Capacity
- 07 - How senior leaders contribute to workplace conflict
- 08 - The cost of mismanaged conflict
- 09 - The leadership clarity formula
3. Communicating through Conflict
- 10 - Setting communication standards
- 11 - Planning for difficult conversations
- 12 - Staying in control and redirecting
- 13 - Building a culture of accountability
Conclusion
- 14 - Coaching through conflict