Exam Prep MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
1h 13mBeginner2021-09-14
Authors
Sharon Bennett
Staff Author at LinkedIn focusing on Microsoft Azure and Office 365
Course details
The Dynamics 365 Fundamentals exam measures your ability to understand the essentials of Microsoft Dynamics 365. In this course, instructor Sharon Bennett covers the essentials of Dynamic 365 services and helps exam takers understand how to successfully prep for the exam. After a quick overview, Sharon delves into marketing capabilities and apps, as well as the sales lifecycle and related sales apps, within Dynamics 365. She explains customer service and field service, then goes into project operations. Sharon also discusses shared features, such as common customer engagement features, reporting tools, and options to integrate with other Microsoft applications. For each topic she covers, Sharon offers detailed explanations and helps you understand what you need to know in order to pass the Dynamics 365 Fundamentals exam with flying colors.
Skills covered
Dynamics 365CRM SoftwareSoftware AdministrationCustomer ServiceServer AdministrationSalesNetwork AdministrationCert PrepNetwork and System AdministrationBusiness Software and ToolsMicrosoft
Concepts
0. Introduction
- 01 - Dynamics 365 certification for advancement
- 02 - What you need to know
1. Dynamics Overview
- 03 - MB-910 MS Dynamics overview
2. Dynamics Marketing
- 04 - Dynamics 365 Marketing capabilities
- 05 - Related marketing apps
3. Dynamics 365 Sales
- 06 - The Dynamics 365 Sales lifecycle
- 07 - Related sales apps
4. Dynamics 365 Customer Service
- 08 - Dynamics 365 Customer Service components
- 09 - Related customer service apps
5. Dynamics 365 Field Service
- 10 - The work order lifecycle
- 11 - Scheduling capabilities
- 12 - Inventory and asset management capabilities
6. Project Operations
- 13 - Project Operations capabilities
- 14 - Project sales capabilities
- 15 - Project planning and resource management capabilities
7. Shared Features
- 16 - Common customer engagement features
- 17 - Reporting capabilities
- 18 - Integration options
Conclusion
- 19 - Next steps