Cert Prep: Accredited VeriSM Professional
19h 29mIntermediate2022-10-05
Authors
ACI Learning
Addressing the Global IT Skills Gap
Course details
A VeriSM Professional has the skills and knowledge needed to implement VeriSM service management solutions within an organization. Getting certified can give you an upper hand when it comes to facilitating successful digital transformation for your team, your customers, your stakeholders, and the overall performance of your organization. In this course from ITProTV, explore the skills you need to translate strategic direction into a productive operating environment. Find out more about the VeriSM methodology and how to prepare for the VeriSM Professional certification exam. Develop your capacities to create and use a current state management mesh that’s based on your organization’s specific portfolio, mission, principles, and unique governance needs. By the end of this course, you’ll be ready to adapt as you go, changing your approach to how you manage a particular product or service through the define, produce, provide, and respond stages.
Skills covered
Tech FoundationsIT Service ManagementBusiness StrategyCert PrepNetwork and System AdministrationBusiness Analysis and StrategyLeadership and ManagementSoftware Development
Concepts
1. VeriSM Professional
- 01 - Introduction to VeriSM Professional
- 02 - The VeriSM Professional exam
- 03 - The VeriSM Professional exam addendum
- 04 - Concepts in a digital world, part 1
- 05 - Concepts in a digital world, part 2
- 06 - Concepts in a digital world, part 3
- 07 - Concepts in a digital world, part 4
- 08 - Working in a digital context, part 1
- 09 - Working in a digital context, part 2
- 10 - Working in a digital context, part 3
- 11 - Working in a digital context, part 4
- 12 - Organization-led implementation, part 1
- 13 - Organization-led implementation, part 2
- 14 - Consultant-led implementation
- 15 - Mixed implementation
- 16 - Digital leaders, part 1
- 17 - Digital leaders, part 2
- 18 - Digital leaders, part 3
- 19 - Leadership competencies
- 20 - Sustainable leadership
- 21 - Organizational structure culture, part 1
- 22 - Organizational structure culture, part 2
- 23 - Collaborative behaviors
- 24 - Knowledge management
- 25 - Transformation techniques - Cynefin framework
- 26 - Transformation techniques - Innovator's dilemma
- 27 - Transformation techniques - Lean startup
- 28 - Transformation techniques - Which technique
- 29 - Problem-solving techniques
- 30 - Hypothesis tools
- 31 - Governance models, part 1
- 32 - Governance models, part 2
- 33 - Governance models, part 3
- 34 - Governance models, part 4
- 35 - Connecting EDM to an organizational portfolio
- 36 - VeriSM model overview
- 37 - VeriSM model and the management mesh
- 38 - Creating a current state management mesh
- 39 - Defining the future state, part 1
- 40 - Defining the future state, part 2
- 41 - Defining the future state, part 3
- 42 - Produce, provide, and respond, part 1
- 43 - Produce, provide, and respond, part 2
- 44 - Creating the VeriSM plan
- 45 - The VeriSM Professional exam, part 1
- 46 - The VeriSM Professional exam, part 2