Windows 11 for IT Support: Troubleshooting Basics (2022)

There’s no perfect operating system or end user. Consequently, IT professionals—particularly those working at a help desk—will inevitably find themselves addressing certain issues over and over. This course offers a comprehensive look at the most common IT fixes for Windows 11, as well as the techniques and tools to use along the way.

Instructor Ed Liberman draws from his 20+ years of experience with Windows technologies to provide clear, succinct explanations of essential fixes, such as restoring Windows and removing buggy updates. Ed shares how to fix boot problems, troubleshoot Windows Store and Win32 applications, and address issues remotely by establishing a remote desktop session. He also demonstrates how to leverage a variety of built-in tools that make it easier to spot and resolve problems within Windows 11.