Windows 11 for IT Support: Intermediate Troubleshooting

Course details

This course provides a comprehensive guide to troubleshooting a range of Windows 11 issues for IT professionals–especially help desk professionals. Microsoft MVP Brien Posey covers intermediate level troubleshooting best practices and guidance specific to tools. Brien focuses mainly on the various troubleshooting tools that Microsoft has built right into the Windows operating system, like the Reliability Monitor, Steps Record, Event Viewer, and the Windows Security Console. Learn how to effectively engage in remote troubleshooting, how to troubleshoot system services and devices, check system integrity, and more.

Concepts

Introduction

Troubleshooting IT issues for Windows 11

Troubleshooting Tools

Working with the Reliability Monitor
Using the Steps Recorder
Using the Security and Maintenance Console
Using the Windows Security Console
An introduction to the Event Viewer

Remote Troubleshooting

Using Remote Assistance
Configuring the RDP client
Establishing a remote desktop session

Troubleshooting System Services

Checking for stopped services
Common causes of service failure
Using PowerShell to start failed services

Troubleshooting Devices

Using Device Manager to find failed devices
Disabling failed devices
Updating device drivers

The Windows Command Line

Addressing access-denied issues
Opening an elevated PowerShell session
Using the Windows Terminal

System Integrity

Running CHKDSK
Using the System File Checker
Restoring a system's health

Performance Troubleshooting

Using the Task Manager for performance assessments
Working with the Resource Monitor
Using the Performance Monitor
Using PowerShell to track resource usage

Conclusion

Next steps