Windows 11 for IT Support: Advanced Troubleshooting
1h 34mAdvanced2024-02-12
Authors
Brien Posey
Author, Speaker, Microsoft MVP
Course details
This course provides a comprehensive guide to troubleshooting topics in Windows 11. Microsoft MVP Brien Posey provides guidance for IT and help desk professionals on how to solve advanced issues. Learn how to address networking problems like Wi-Fi connectivity, testing DNS name resolution, and verifying IP address assignments. Brien also shows you how to fix login problems, details common domain join problems, and explains how to solve time sync issues. Lastly, Brien covers what to do when you encounter the dreaded “blue screen of death.”
Skills covered
Software SupportWindowsIT Help DeskMicrosoftDeep Dive (X:Y)
Concepts
Introduction
- Advanced Windows 11 IT support
Network Troubleshooting
- Verifying IP address assignments
- The ping test
- Testing DNS name resolution
- Flushing the DNS resolver cache
- Troubleshooting internet connectivity
- Fixing Wi-Fi connectivity
- Network troubleshooting when Hyper-V is installed
Troubleshooting Logins
- Fixing login problems
- Common domain join problems
- Solving time sync issues
Troubleshooting the Blue Screen of Death
- Creating a blue screen error on demand
- The anatomy of a blue screen
- Basic blue screen troubleshooting steps
- Running the Reliability Monitor
- Configure a memory dump
- Analyzing a memory dump
Conclusion
- Next steps