Windows 10: Troubleshooting Cloud Integration

Course details

The cloud offers organizations a slew of benefits, including greater device mobility and increased productivity. Consequently, more and more companies have been making the switch to cloud-based solutions. Microsoft is at the forefront of this trend, and so they designed Windows 10 to be a fully cloud-integrated technology platform; it can be managed using mobile device management solutions, and it works seamlessly with other cloud technologies, such as Azure Active Directory. In this course, instructor Andrew Bettany details the skills and knowledge you need to troubleshoot issues that arise when integrating Windows 10 with the cloud. Andrew covers troubleshooting Microsoft Intune and Office 365; resolving issues with multifactor authentication; handling deployment problems; and much more.

Topics include:
- Troubleshooting Azure Active Directory issues
- Dealing with common multifactor authentication issues
- Resolving issues with Microsoft Intune
- The Windows Autopilot deployment process
- Recovering BitLocker encrypted drives
- Troubleshooting the Windows Defender security suite
- Fine-tuning delivery optimization
- Managing Windows 10 compatibility issues
- Resolving cloud connectivity problems
- Creating and managing service requests

Concepts

0. Introduction

01 - Welcome
02 - What you should know

1. Troubleshoot Azure Active Directory Issues

03 - Cloud troubleshooting
04 - User account issues
05 - Azure AD register versus join
06 - Azure AD join set-up issues
07 - Enrolling a new device into modern management
08 - Remote desktop connections to Azure AD connected devices
09 - Azure AD Enterprise State Roaming
10 - Troubleshooting groups
11 - Troubleshooting MFA
12 - User login issues
13 - Self-service password reset issues
14 - The automated troubleshooter

2. Resolving Microsoft Intune Issues

15 - Troubleshoot Microsoft Intune
16 - Troubleshoot Azure AD join and Intune enrollment
17 - Troubleshoot auto-enrollment issues
18 - Troubleshoot Intune licensing
19 - Managing Intune settings
20 - Device enrollment manager (DEM) provisioning issues
21 - Demo - Using device enrollment manager

3. Device and Application Deployment Issues

22 - Windows Autopilot deployment
23 - Windows Autopilot process
24 - Troubleshoot Windows Autopilot
25 - Advanced Windows Autopilot troubleshooting
26 - Troubleshoot Windows Autopilot deployment profiles

4. Troubleshooting Device Security

27 - Understanding BitLocker encryption
28 - Recovering BitLocker encrypted drives
29 - Using cloud-stored BitLocker recovery keys
30 - Demo - Retrieving a cloud-stored BitLocker recovery key
31 - BitLocker key management for enterprises
32 - Troubleshooting Windows Defender security

5. Identifying and Resolving Windows Update for Business Issues

33 - Understand Windows as a service
34 - Manage Windows Update for Business settings
35 - Troubleshoot Windows Update for Business
36 - Demo - Configure Windows 10 update rings using Intune
37 - Resolving Windows Update connectivity issues
38 - Troubleshooting delivery optimization
39 - Fine-tune delivery optimization

6. Managing Windows 10 Compatibility Issues

40 - Troubleshoot Windows upgrade issues
41 - Troubleshoot advanced Windows upgrade Issues
42 - Troubleshoot browser compatibility with Enterprise Mode
43 - Demo - Configure Enterprise Mode

7. Resolving Office 365 Issues

44 - Resolving cloud connectivity problems
45 - Managing bandwidth issues and bottlenecks
46 - Troubleshooting Office 365
47 - Using the Office 365 troubleshooter
48 - Troubleshooting Office 365 ProPlus issues
49 - Troubleshoot Known Folder Move to OneDrive
50 - Demo - Redirect Windows known folders to OneDrive

8. Finding Help and Support

51 - How to find support
52 - Service requests
53 - Service health and Service status
54 - Demo - Viewing Service health and Message center
55 - Viewing the future with the Microsoft Roadmap

Conclusion

56 - Next steps