UX Deep Dive: Mapping
28mIntermediate2020-04-24
Authors

Amanda Stockwell
President of Stockwell Strategy
Course details
Mapping is a method to externalize information and build shared understanding. Take a deep dive into the various project mapping types that can help inform and shape your user experience (UX) design projects. Instructor Amanda Stockwell explores empathy maps, journey maps, experience maps, and other types of maps to represent user paths and the context and interactions you plan to build into your projects. Plus, learn how to choose the mapping type that works best for your organization and find the most effective ways to share them with colleagues and clients.
Skills covered
UX DesignUser ExperienceWeb DevelopmentDeep Dive (X:Y)
Concepts
UX Mapping
- What is UX mapping
Mapping Overview
- Mapping as a tool
Empathy Map
- Empathy map usage
- Building an empathy map
Journey Map
- What is a journey map
- Journey map preparation
- Building a journey map
Experience Map
- What is a experience map
- What is a service blueprint
Other Maps
- Other types of maps
Conclusion
- Share your #uxmaps