UX Deep Dive: Mapping

UX Deep Dive: Mapping

28mIntermediate2020-04-24

Authors

Amanda Stockwell

Amanda Stockwell

President of Stockwell Strategy

Course details

Mapping is a method to externalize information and build shared understanding. Take a deep dive into the various project mapping types that can help inform and shape your user experience (UX) design projects. Instructor Amanda Stockwell explores empathy maps, journey maps, experience maps, and other types of maps to represent user paths and the context and interactions you plan to build into your projects. Plus, learn how to choose the mapping type that works best for your organization and find the most effective ways to share them with colleagues and clients.

Skills covered

UX DesignUser ExperienceWeb DevelopmentDeep Dive (X:Y)

Concepts

UX Mapping

  • What is UX mapping

Mapping Overview

  • Mapping as a tool

Empathy Map

  • Empathy map usage
  • Building an empathy map

Journey Map

  • What is a journey map
  • Journey map preparation
  • Building a journey map

Experience Map

  • What is a experience map
  • What is a service blueprint

Other Maps

  • Other types of maps

Conclusion

  • Share your #uxmaps