Using Feedback to Drive Performance
1h 15mBeginner2020-10-23
Authors
Amber Vanderburg
Businessperson, Coach, Speaker
Madecraft
Full-Service Learning Content Company
Course details
Effective feedback can enhance your employees' efficiency and overall performance in the workplace. That’s why it’s important to know how to craft feedback to reap these benefits. In this course, instructor Amber Vanderburg, an expert in business and management, helps you develop the necessary skills for clear feedback communication. Follow along as Amber explains the purpose and qualities of great feedback, how to receive feedback yourself, and the correct ways to confront a variety of unprofessional behaviors. Plus, get tips for determining how often to give feedback, as well as how to foster a culture of feedback ownership.
Skills covered
Coaching and MentoringManagement SkillsCommunicationLeadership SkillsProfessional DevelopmentLeadership and Management
Concepts
Introduction
- Everything is feedback
Giving Feedback
- Purposes of feedback
- Personalized feedback
- Timely feedback
- Specific feedback
Receiving Feedback
- Active listening
- Don't get defensive
- Feedback with heated emotions
- Fundamental attribution error
Confronting Undesired Behavior
- Lack of humility
- Lack of motivation
- Lack of ability
- Taking disciplinary action
- When feedback doesn't stick
- The greaser approach
- Address behavior
Feedback Expectations
- Feedback balance
- Utilizing feedback data
- Value mid performing team members
Informal Feedback
- Foster informal feedback
- Feedback ownership
- Feedback methods
- Relational feedback
Conclusion
- Resources for giving effective feedback