Unlocking Team Candor, Creativity, and Innovation as a Leader

Course details

In this course, learn how you can create conditions where the people you lead can share candid perspective, accurate data, and innovative ideas so that as a leader you can make sound decisions based on accurate rather than skewed information, increase interpersonal and team engagement to improve retention, and facilitate innovative thinking and action.

Learning objectives
Analyze barriers to open communication.
Align leadership intentions with team impact to foster trust and engagement.
Evaluate role misalignments and clarify decision-making authority to reduce team friction and enhance collaboration.
Design effective communication norms by addressing patterns that create unintended barriers for team members.
Develop actionable plans to incentivize speaking up and reinforce team collaboration using social capital.

Concepts

0. Introduction

01 - Why people hesitate to speak up at work

1. Leadership and Team Dynamics

02 - Check your assumptions
03 - Understand your impact on your people
04 - Use influence to break organizational silence

2. Clarify Roles and Responsibilities

05 - Diagnose and resolve role misalignment
06 - Clarify decision-making roles and authority
07 - Avoid consensus bottlenecks

3. Design Effective Communication Flows

08 - Examine communication defaults
09 - Account for differences in wiring
10 - Get to know your people
11 - Ask questions that spark genuine insights

4. Disincentivize Silence

12 - Speak, stay, or go
13 - Reward speaking up
14 - Use social capital to elevate communication

Conclusion

15 - Unlearning silence