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Unlocking Authentic Communication in a Culturally-Diverse Workplace

Unlocking Authentic Communication in a Culturally-Diverse Workplace

49mGeneral2021-10-29

Authors

Jonathan Wilson

Jonathan Wilson

Professor, Branding Expert, Speaker, and Consultant

Course details

What does it take to be a great communicator, particularly in a global and culturally-diverse modern workplace? The answer is, largely, authenticity. In this course, Jonathan Wilson teaches key principles of authentic communication, real-world tips for practicing authentic communication, and how to develop cultural awareness so you can build relationships, support colleagues from underrepresented groups, and be a more effective professional. Jonathan explores what it means to be authentic in a way that celebrates who you are, resonates with others, highlights the importance of cultural differences, and energizes those around you. It may take a while and some work to attain competence and expertise in these areas, but if you’re looking to be someone who can connect with anybody with ease, navigate tricky conversations, and learn what matters to people, join Jonathan in this course.

Skills covered

Cross-Cultural CommunicationDiversity, Equity, and Inclusion (DEI)CommunicationProfessional DevelopmentLeadership and ManagementOne-Off

Concepts

0. Introduction

  • 01 - Why authentic communication matters
  • 02 - Adopt an allyship mindset

1. Principles of Authentic Communication

  • 03 - What does it mean to be authentic
  • 04 - Understand cultural diversity in the workplace
  • 05 - Undoing the damage created by poor communication
  • 06 - Tips for productive communication

2. Tips for Communicating in a Culturally Diverse Workplace

  • 07 - Make first impressions count
  • 08 - Mirroring and shared truths
  • 09 - Am I one of the gang
  • 10 - Support safe spaces for sharing personal experiences
  • 11 - What to do when you get it wrong
  • 12 - Learn through questioning

3. Developing Cultural Awareness

  • 13 - The CULTURE framework
  • 14 - Tone and authentic communication

Conclusion

  • 15 - Practice being a cultural nerd and ally

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