Trust: The Language of Leadership

Course details

In this course, learn practical strategies for building, maintaining, and restoring trust as a manager or senior organizational leader. Instructor Minda Harts shows you effective communication practices, transparent decision-making, conflict management, and how to foster inclusion every day. Learn how to navigate challenging situations like layoffs, restructuring, and crises without eroding trust. Gain practical takeaways and scripts to help you keep trust—as well as steps for restoring trust that has been broken or compromised. Minda explains how you can position trust as a critical leadership skill and model trust behaviors to enhance team collaboration, engagement, and organizational performance. Plus, discover how to encourage continuous learning and improvement in trust-building, making it an integral part of leadership development and personal growth strategies.

Concepts

Introduction

Trust as a leadership imperative

Trust in Organizations

The trust equation
Trust vs. mistrust in organizational culture
Leadership vulnerability and building trust
Establishing trust in teams

Building a Language Trust - Core Principles

Unlock trustworthiness through transparency
Handling conflict and misunderstandings
Feedback and recognition as trust enhancers
Equitable practices in employee growth and development

Maintaining Trust in Challenging Times

Navigating layoffs and restructuring with integrity
Building cross-generational trust
Transparent decision-making during crises
Acknowledgment and apology when trust is lost

Conclusion

Action plans for new trust languages