Troubleshooting IT Remote Administration

Course details

While setting up, administrating, and troubleshooting remote users’ technical problems was always part of the job for any IT administrator, the rise in remote work has turned issues you may have never even considered into everyday problems. How do you go about solving these new and numerous issues? In this course, Professor Robert McMillen shows how to best support corporate and organizational remote workers, and covers a whole host of issues related to remote access, printing, file access, VPN, and more. Besides tips on troubleshooting, he also covers a variety of preventative measures you can use to lessen the likelihood of these issues popping up in the first place.

Concepts

Introduction

Learn the power of remote troubleshooting
What you should know prior to taking this course
Devices used in this course

Windows 11 Client Remote Troubleshooting

Introduction to remote troubleshooting
Built-in Windows remote tools for troubleshooting
Third-party remote tools available for Windows clients
Demonstrations of many popular third-party remote utilities
Remote troubleshooting servers
Give it a try

Windows Remote Desktop

Remote Desktop for Windows Server
Remote Desktop for Windows 11
Troubleshooting Remote Desktop
Give it a try

Mac Client Remote Troubleshooting

Apple screen sharing and Remote Desktop
Windows to Mac remote control
How to connect a Mac to a Windows file share on a server
NVRAM reset to fix many basic problems
Troubleshooting apps and utilizing utilities
Give it a try

Wi-Fi and Speed Issues

Introduction to wireless technologies
Basic wireless home setup
How to pick a Wi-Fi channel
Wireless security
Wireless security demonstration
Troubleshooting Wi-Fi
Cellular wireless and Wi-Fi
The future of Wi-Fi
Internet speed minimums for Wi-Fi
Give it a try

Client VPN

Introduction to VPN technologies
Types of VPNs
Windows VPN troubleshooting
Give it a try

Firewalls

Firewall VPN types
Troubleshooting firewall VPNs
Home-based firewalls
Configure firewalls for remote work
Give it a try

Printing

Introduction to home printing office and cloud documents
Scanning on a Windows computer from an all-in-one printer
Group Policy and PowerShell network printer installation
Troubleshooting local printing
Troubleshooting network printers
Mobile printing and troubleshooting
Give it a try

Video Conferencing and VOIP

Introduction to video conferencing
Video conferencing with Microsoft Teams
Common conference call troubleshooting techniques
Give it a try

Operating System Security

Securing home users from hackers
Antimalware options for Windows clients
Phishing email attempts
Give it a try

Conclusion

Next steps