Troubleshooting IT Remote Administration (2020)

Course details

While setting up, administrating, and troubleshooting remote users’ technical problems were always part of the job for any IT administrator, the rise in remote work has turned issues you may have never even considered into everyday problems. How do you go about solving these new and numerous issues? In this course, Robert McMillen shows how to best support corporate and organizational remote workers, and covers a whole host of issues related to remote access, printing, file access, VPN and more. Besides tips on troubleshooting, he also covers a variety of preventative measures you can use to lessen the likelihood of these issues popping up in the first place.

Concepts

Introduction and Installation

01 - Remote admin troubleshooting

1. Windows 10 Client Remote Troubleshooting

02 - Introduction to remote troubleshooting
03 - Built-in Windows remote tools for troubleshooting
04 - Third-party remote tools available for Windows clients
05 - Demonstrations of many popular third-party remote utilities
06 - Remote troubleshooting servers

2. Windows Remote Desktop

07 - Remote Desktop for Windows server
08 - Remote Desktop for Windows 10
09 - Troubleshooting Remote Desktop

3. Mac Client Remote Troubleshooting

10 - Apple screen sharing and Remote Desktop
11 - Windows to Mac remote control
12 - How to connect a Mac to a Windows file share on a server
13 - Installing and removing apps
14 - NVRAM reset to fix many basic problems

4. Wireless

15 - Intro to wireless technologies
16 - Basic wireless home setup
17 - How to pick a Wi-Fi channel
18 - Wireless security
19 - Wireless security demonstration
20 - Troubleshooting Wi-Fi
21 - Cellular wireless and Wi-Fi
22 - The future of Wi-Fi

5. Client VPN

23 - Intro to VPN technologies
24 - Windows VPN types
25 - Windows VPN demonstration and troubleshooting
26 - Common VPN errors

6. Firewalls

27 - Firewall VPN types
28 - Troubleshooting firewall VPNs
29 - Home-based firewalls
30 - Configuring corporate firewalls for home user resource access

7. Printing

31 - Intro to home printing office and cloud documents
32 - Scanning on a Windows computer from an all-in-one printer
33 - Scripting Group Policy and PowerShell network printer installation
34 - Troubleshooting local printing
35 - Troubleshooting network printers

8. Video Conferencing

36 - Intro to video conferencing
37 - Video conferencing with Zoom
38 - Video conferencing with Microsoft Teams

9. Operating System Security

39 - Securing home users from hackers
40 - Antimalware options for Windows clients
41 - Phishing email attempts