Troubleshooting Exchange Online
1h 4mBeginner2023-01-18
Authors

Oluwaseun Adebayo
Microsoft Certified Trainer and Consultant
Course details
In the modern workplace, a messaging system is a crucial part of every organization. Microsoft Exchange Online is a hosted messaging solution that delivers email, calendar, contacts, and tasks from PCs, the web, and mobile devices. It integrates fully with Azure Active Directory, enabling administrators to use group policies, as well as other admin tools, to manage Exchange Online features. In this course, instructor Oluwaseun Adebayo covers the most common issues you may experience with Exchange Online—including administrative tools, mailbox permissions, contacts, distribution lists, and more—explaining their causes and how to resolve these issues.
Skills covered
Software SupportIT Help DeskMicrosoft 365Server AdministrationNetwork and System AdministrationMicrosoftOne-Off
Concepts
0. Introduction
- 01 - Introduction to Exchange Online
1. Office 365 Exchange Online Administration
- 02 - The Microsoft 365 portal
- 03 - Classic Exchange Online
- 04 - The new Exchange Online portal
2. Exchange Online Administrative Tools
- 05 - Exchange Online user interface
- 06 - Exchange Online PowerShell
3. Managing Exchange Online Recipients
- 07 - Recipient types
- 08 - Groups (Microsoft 365 group)
- 09 - Distribution list groups
- 10 - Dynamic distribution list groups
- 11 - Mail-enabled distribution list
- 12 - Room resource
- 13 - Equipment resource
- 14 - Contacts
- 15 - Mail users
4. Managing Mailbox Permissions
- 16 - Working with permissions
- 17 - Adding and assigning a role group
5. Common Issues with Emailing
- 18 - Removing blocked users
- 19 - Troubleshoot inbox rules
Conclusion
- 20 - Next steps