Troubleshooting Common PC Issues for Users

Course details

Are you a help desk specialist or a go-to technical troubleshooter? If people rely on you to diagnose and fix their computer issues, this course is for you. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps to solve PC problems. First, he explains how to determine if the source is hardware or software related. Then he provides instructions to resolve the most common issues, such as startup errors, shutdown problems, improper system settings, malware, and more. In addition, he demonstrates maintenance techniques to help protect and improve the performance of storage drives, and shows how to address problems you encounter with devices like printers and monitors. He wraps up with tips on restoring network and internet connectivity.

Concepts

Introduction

Troubleshoot PC issues yourself
What you should know

PC Trouble

Get to the root of all PC trouble
Determine source hardware or software
Get help on the internet
Try a quick fix

Startup and Shutdown Issues

Access the Windows recovery menu
Create a system repair disk
Deal with startup errors
Access the UEFI and updating the BIOS
Run the memory diagnostic
Find a missing operating system
Work through shutdown issues

Problems and Solutions Windows

Start up in safe mode
Use system restore
Explore the MSCONFIG utility
Access the Task Manager
Work with the Registry Editor
Review events
Fix Windows

Problems and Solutions Mass Storage

Check storage
Free storage
Work in the disk management console

Problems and Solutions Printer

Find printer hardware solutions
Check printer status
Update the printer driver

Problems and Solutions Monitors and Graphics

Troubleshoot the monitor
Adjust the graphics adapter

Problems and Solutions Peripherals

Work with USB connections
Troubleshoot audio

Problems and Solutions Networking

Check network software
Check network hardware
Address the no internet issue

Conclusion

Next steps