Tips to Work with Difficult People
17mGeneral2025-04-03
Authors
Emily Anhalt
Course details
In this course, learn practical tools and strategies for navigating and transforming difficult interactions and relationships in professional settings. Dr. Emily Anhalt shows you how to shift your perspective from focusing on difficult people to addressing difficult behaviors, manage your own reactions, use empathy to foster better communication, and create effective action plans. Join Emily in this course to gain the skills to handle challenging situations with confidence and empathy.
Learning objectives
Reframe perspectives to focus on addressing difficult behaviors rather than labeling individuals.
Track and manage personal triggers to foster thoughtful responses instead of immediate reactions.
Utilize empathy to shift from judgment to curiosity, enhancing understanding and connection.
Build trust and proactively prepare for potential challenges to ensure smoother interactions.
Set and uphold boundaries while creating collaborative action plans for mutual growth and resolution.
Learning objectives
Reframe perspectives to focus on addressing difficult behaviors rather than labeling individuals.
Track and manage personal triggers to foster thoughtful responses instead of immediate reactions.
Utilize empathy to shift from judgment to curiosity, enhancing understanding and connection.
Build trust and proactively prepare for potential challenges to ensure smoother interactions.
Set and uphold boundaries while creating collaborative action plans for mutual growth and resolution.
Skills covered
CommunicationLeadership SkillsWell-Being and Self-CarePersonal DevelopmentProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
1. Self-Awareness And Mindset Shifts
- 01 - Reframe difficult people to difficult behavior
- 02 - Track your triggers to go from reaction to response
- 03 - Reframe challenging interactions with a language switch
- 04 - Filter for impact to decide what to address
- 05 - Move from judgment to curiosity
2. Strategic Communication Tools
- 06 - Build trust and relational capital before conflict happens
- 07 - Set yourself up for success with reactive colleagues
- 08 - Take accountability for your actions
- 09 - Address both party's needs
- 10 - Go from me vs. you to us vs. the problem
- 11 - Swap positions to exchange viewpoints
3. Boundaries And Action Plans
- 12 - Build your network for ongoing support
- 13 - Learn a formula to uphold boundaries
- 14 - When to disengage from conflict professionally