Time Management and Task Prioritization for Service Workers

Course details

Do you often feel overwhelmed by too many tasks during your shift? In this course, service leadership expert Afton Howard shares practical strategies to manage time and prioritize effectively. You'll learn to break down workloads, focus on high-value tasks, handle interruptions, and stay productive under pressure. After this course, you'll be ready to take control of your time, improve efficiency, and consistently deliver great service.

Learning objectives
Recognize the value of effective time management.
Identify and reduce common time-wasters.
Break down large tasks into manageable steps.
Prioritize tasks by urgency and importance.
Handle interruptions without losing focus.
Stay productive during high-pressure shifts.
Balance speed with service quality.
Build long-term time management habits.

Concepts

Introduction

Manage your time and prioritize what matters

Why Time Management Matters

The value of time
Spot time wasters

Organizing Your Tasks

Break down your workload
Prioritize what matters most
Use simple tools and systems

Working Smarter During the Shift

Manage interruptions and disruptions
Stay productive under pressure

Conclusion

Grow through feedback