The Heart and Science of Leadership

Course details

Explore what it truly takes to lead with impact. In this course, Carla Hassan—CMO of JPMorgan Chase—shares the principles that have shaped her career, from leading with empathy and authenticity to embracing curiosity, calculated risk, and bold vision. Through practical lessons and reflective exercises, Carla helps you to develop a leadership style that balances human connection with strategic execution. Whether you're an emerging leader or a seasoned professional, this course will challenge you to look inward, lead with purpose, and inspire those around you.

Concepts

Introduction

Introduction - The heart and science of leadership

Leadership Starts with You

The human edge of leadership
Leadership requires both heart and science
Leadership is not linear

Empathy Is the Foundation

Leading with empathy drives the best results
Active listening to lead
You won't always get it right
Authenticity is your strength
Assessing how you show up

Remaining Curious and Taking Risks

Curiosity fuels growth
Discomfort signals growth
Risk taking is essential

Executing Your Leadership Vision

Vision inspires
Action delivers results
Rallying people

Collaboration Drives Opportunity

Solving problems together
Collaboration multiplies impact

Conclusion

The balance between heart and science

The Heart and Science of Leadership

Authors

genConnectU

Carla Hassan