The Heart and Science of Leadership
45mIntermediate2026-07-15
Authors
genConnectU
A digital media company specializing in on-demand learning content
Carla Hassan
Course details
Explore what it truly takes to lead with impact. In this course, Carla Hassan—CMO of JPMorgan Chase—shares the principles that have shaped her career, from leading with empathy and authenticity to embracing curiosity, calculated risk, and bold vision. Through practical lessons and reflective exercises, Carla helps you to develop a leadership style that balances human connection with strategic execution. Whether you're an emerging leader or a seasoned professional, this course will challenge you to look inward, lead with purpose, and inspire those around you.
Skills covered
Learning and DevelopmentTeams and CollaborationLeadership SkillsHuman ResourcesProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
Introduction
- Introduction - The heart and science of leadership
Leadership Starts with You
- The human edge of leadership
- Leadership requires both heart and science
- Leadership is not linear
Empathy Is the Foundation
- Leading with empathy drives the best results
- Active listening to lead
- You won't always get it right
- Authenticity is your strength
- Assessing how you show up
Remaining Curious and Taking Risks
- Curiosity fuels growth
- Discomfort signals growth
- Risk taking is essential
Executing Your Leadership Vision
- Vision inspires
- Action delivers results
- Rallying people
Collaboration Drives Opportunity
- Solving problems together
- Collaboration multiplies impact
Conclusion
- The balance between heart and science