Speak or Listen: Navigating Conversational Dynamics

Course details

Effective communication is essential for successful relationships and professional growth. This course, led by expert facilitator Michaud Garneau, covers the key aspects of conversational dynamics, from understanding psychological triggers to navigating the use of tone and body language. Learn how to craft clear messages, employ active listening, and manage conflicts effectively. After this course, you will be able to adapt and integrate communication techniques for better relationships at work.

Learning objectives
Understand the psychological aspects influencing conversations.
Develop clear and concise messaging skills.
Master the use of tone and body language to enhance verbal communication.
Implement active listening techniques to improve responsiveness.
Build and maintain rapport in various conversational settings.
Adapt communication strategies to different individual styles.

Concepts

Exploring Conversational Dynamics

01 - Appreciating conversational nuances

1. Speaking Effectively

02 - Explore the psychology behind communication
03 - Craft clear messages
04 - Ask the right questions

2. Engaging in Active Listening

05 - Leverage active listening skills
06 - Harness the power of tone and body language

3. Engaging in Difficult Conversations

07 - Navigate conflict in conversation
08 - Integrate empathy in communication
09 - Use assertiveness without aggression

4. Incorporating Advanced Conversational Skills

10 - Use communication to persuade
11 - Build rapport quickly
12 - Adapt to different communication styles

5. Assessing Practical Applications of Conversational Dynamics

13 - Apply effective conversational techniques
14 - Integrate conversational skills into daily life

Conclusion

15 - Formulate your communication action plan