Sales Calls: Tone of Voice
40mBeginner2023-02-03
Authors

Miles Croft
Sales Professional and Prospecting Coach
Course details
When making sales calls, the only tool at your disposal is your voice. You don't have a nice suit, a firm handshake, or even eye contact. All you have are the words you say and how you say them. In this course, prospecting coach and sales call expert Miles Croft shows you how to speak in a manner that portrays value, how to change your mindset into one focused on adding value, how to structure your sales calls, and even how to prepare your body language to affect your sales call tone. Plus, Miles goes over what questions you should ask on a sales call, how to get back on good sales call form, and how to be self-critical on your sales calls.
Skills covered
Sales SkillsSalesOne-Off
Concepts
Introduction
- Controlling your tone on sales calls
- Why tonality is important on sales calls
Speaking
- Being understood on sales calls
- How to speak at the right pace on calls
- How to mirror your customer
- Avoid sounding like a salesperson
Mindset
- Having confidence on sales calls
- Building trust with your customers
- Connecting with customer personality types
- How to set goals for sales calls
Body Language
- The benefits of standing while dialing
- The benefits of good posture while seated
- How to sound welcoming on the phone
Keep It Moving
- Structuring calls to improve success
- What questions to ask on a sales call
- How to get back on good sales call form
Conclusion
- How to be self-critical on your sales calls
- Next steps