Root Cause Analysis: Getting to the Root of Business Problems

Problems are nothing new, but how do we get to the root causes of the problems and fix them? In this course, Sam Yankelevitch addresses root cause analysis and how you can make it work for your business. Sam defines root cause analysis (RCA) and explains how to work with others to find root causes. He describes how to build a Pareto chart to separate vital causes from trivial ones, then goes into the Is/Is Not method, process mapping, fishbone diagrams, five whys analysis, and more. Sam discusses how you can combine different root cause analysis methods and offers tips and suggestions to make your root cause analysis process more effective and efficient. He finishes up with an exploration of the importance of RCA for your business.