Retail Sales Management
28mIntermediate2018-07-10
Authors

Noah Fleming
Author, Speaker, President of Fleming Consulting & Co.
Course details
When done right, retail sales management can be uniquely rewarding. As a store owner or leader of a retail team, you have the opportunity to positively impact the lives of both your customers and your employees. In this practical course, Noah Fleming shares strategies and tips that can help you develop a top-notch team and create a consistent experience for your customers. Noah covers the most important components of management success in retail, including internal benchmarking, role-playing, and ensuring you have the right people in the right places. He also explores how to motivate your team for success, track key performance indicators (KPIs), market your business effectively, and more.
Skills covered
Sales ManagementSales SkillsSalesDeep Dive (X:Y)
Concepts
Introduction to Retail
- 01 - Setting the stage for retail management
- 02 - Introduction to retail sales management
1. Selling Is Service
- 03 - The power of a consistent experience
- 04 - Measuring what matters
- 05 - Marketing done right
2. Retail Sales Success
- 06 - Hiring retail sales talent
- 07 - The importance of internal benchmarking
- 08 - The power of role-playing
- 09 - The corporately shared script book
3. Retail Operations and Leadership
- 10 - Building your superstar sales team
- 11 - Motivating your team
Conclusion
- 12 - Next steps