Requirements Elicitation for Business Analysts: Interviews

1h 23mIntermediate2020-01-16

Authors

Angela Wick

Business Analysis and Product Ownership Expert | Content Creator

Course details

Interviews can be an effective component in identifying requirements during project planning, and help business analysts and project managers understand the project from the user's point of view. This course covers interview techniques that can help build relationships with project stakeholders and obtain accurate information about project needs. Author Angela Wick helps you identify when to use interviews, who to interview, and how to plan, conduct, and follow up on interviews.

Learning objectives
Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
Recognize the purpose of the interview process.
Explore the steps to planning questions prior to an interview.
Examine an example of a successful interview.
Discover the essentials to laying out expectations.
Identify the fundamentals of asking probing questions.
Recognize the ideal ways to end an interview.
Break down how to analyze and review notes before following up on an elicitation interview.

Skills covered

Business AnalysisProject Management SkillsPersonaProject ManagementBusiness Analysis and Strategy

Concepts

0. Introduction

01 - Discover requirements of stakeholders

1. Introduction to Interviews

02 - Choosing to use interviewing as a technique
03 - Using interviews to elicit requirements
04 - Reviewing the interview process

2. Preparing for an Interview

05 - Defining the interview's purpose
06 - Selecting the right person to interview
07 - Researching the person to interview
08 - Planning interview questions
09 - Setting up the interview

3. Conducting the Interview

10 - Examining an example interview
11 - Building rapport in an interview
12 - Learning to lay out expectations
13 - Asking probing questions
14 - Challenge 1 - Planning interviews
15 - Solution 1 - Planning interviews
16 - Challenge 2 - Identifying what went wrong
17 - Solution 2 - Identifying what went wrong
18 - Challenge 3 - Choosing probing questions
19 - Solution 3 - Choosing probing questions
20 - Implementing active listening skills
21 - Taking notes during an interview
22 - Ending the interview

4. Following Up on the Interview

23 - Acknowledging an interviewee's time and input
24 - Analyzing and reviewing notes before following up

Conclusion

25 - Keep practicing