Requirements Elicitation for Business Analysis: Stakeholder Conversations
1h 18mIntermediate2024-01-31
Authors
Angela Wick
Business Analysis and Product Ownership Expert | Content Creator
Course details
Stakeholder conversations can be an effective component in identifying requirements during project planning and can help business analysts and project managers understand the project from the user's point of view. This course covers stakeholder interview techniques that can help build relationships with project stakeholders and obtain accurate information about project needs. Instructor Angela Wick helps you identify when to use interviews, who to interview, and how to plan, conduct, and follow up on interviews.
Skills covered
Business AnalysisProject Management SkillsProject ManagementBusiness Analysis and StrategyOne-Off
Concepts
0. Introduction
- 01 - Discover requirements of stakeholders
1. Introduction to Requirements Conversations
- 02 - When to use interviewing and conversations as a technique
- 03 - Use interviews and conversations to elicit requirements
- 04 - Overview of the requirements conversation process
2. Prepare for a Requirements Conversation
- 05 - Define the requirements conversation's purpose
- 06 - Select the right people to talk to
- 07 - Research people before your meeting
- 08 - Plan the requirements conversation
- 09 - Set up the requirements elicitation conversation
3. Conduct Effective Conversations
- 10 - Examine an example requirements conversation
- 11 - Build rapport with stakeholders
- 12 - Learn to lay out expectations
- 13 - Ask probing questions
- 14 - Ask why during the requirements elicitation
- 15 - Challenge 1 - Plan requirements elicitation interviews
- 16 - Solution 1 - Plan requirements elicitation interviews
- 17 - Challenge 2 - Identify what went wrong
- 18 - Solution 2 - Identify what went wrong
- 19 - Challenge 3 - Choose probing questions
- 20 - Solution 3 - Choose probing questions
- 21 - Implement active listening skills
- 22 - Take notes during a requirements elicitation conversation
- 23 - Ending the conversation
4. Additional Tips for Your Conversations
- 24 - Acknowledge the stakeholders' time and input
- 25 - Analyze and review notes before following up
- 26 - Leverage AI in requirements conversations
Conclusion
- 27 - Keep practicing