Quality Management for Operational Excellence

Course details

Maintaining your competitive advantage is always a work in progress. After all, the products, services, and processes of your business are constantly in flux. In this course, instructor Richard Chua shows you how to apply quality management tools and techniques for the design, control, and overall improvement of your organization’s products and service quality.

Discover the power of quality management principles to create operational excellence and gain competitive advantage. Learn about how quality impacts revenue, costs, and profits, and ensure your outputs are free of deficiencies. Explore the three universal processes of quality planning, control, and improvement as outlined by the Juran Trilogy. If you’re an executive, manager, engineer, analyst, or project supervisor, Richard covers the skills and strategies you need to know to maintain quality every step of the way as you strive for operational excellence.

Concepts

0. Introduction

01 - Quality management - Essential for operational excellence

1. Basic Quality Concepts

02 - Definition of quality
03 - Quality and the bottom line
04 - Variation impacts quality
05 - Error-proofing and quality
06 - Quality at the source
07 - Cost of quality (COQ)
08 - Quality planning, control, and improvement

2. Quality Planning

09 - Voice of the Customer (VOC)
10 - The Kano model
11 - Quality Function Deployment (QFD)
12 - QFD customer requirements flow down
13 - Design for Six Sigma
14 - Design FMEA
15 - Reliability and quality
16 - Availability and maintainability
17 - Design for manufacturability

3. Quality Control

18 - What is quality control
19 - Quality metrics
20 - Measurement systems evaluation
21 - Process capability
22 - Process control
23 - Statistical process control (SPC)
24 - Process control vs. process capability
25 - Inspections, testing, and audits

4. Quality Improvement

26 - Project-by-project improvement
27 - Root cause analysis
28 - Six Sigma DMAIC
29 - Supplier quality management
30 - Quality management system (QMS)

Conclusion

31 - Enable, empower, and encourage
32 - Next steps