Putting ITIL® into Practice: DevOps for ITIL® Practitioners

Course details

This installment of the Putting ITIL® into Practice series helps ITIL® Foundation certified professionals get a practical start at applying DevOps concepts within their ITIL®-driven enterprise IT organizations as they move from traditional IT towards cloud and mobile on their journey of digital transformation. Throughout this course, instructor David Pultorak examines where DevOps and ITIL® Foundation concepts intersect in an enterprise setting. He begins by introducing DevOps for ITIL®-driven shops, including a discussion of what cloud-native DevOps and enterprise IT shops do and do not have in common. He then covers ideas on how to adapt DevOps values, principles, methods, practices, and tools to accommodate enterprise IT challenges; how to adapt each of the aspects of ITIL®-driven shops to accommodate DevOps values, principles, methods, practices, and tools.

Learning objectives
What DevOps and enterprise DevOps have in common
DevOps and enterprise IT challenges
Enterprise-level change control and release gates
DevOps values, principles, and methods
ITIL®-driven shops and DevOps
Reviewing the service lifecycle
Strategy, design, operations, and CSI processes
Technology and architecture

Concepts

Welcome

01 - Welcome
02 - Why DevOps for ITIL practitioners
03 - What you should know

1. Introduction to DevOps for ITIL -Driven Shops

04 - The traditional enterprise IT shop and the breakdown of separation of duties with digitalization
05 - DevOps, enterprise DevOps, ITIL -driven shops, and enterprise challenges
06 - What DevOps and enterprise DevOps have in common, and how they differ

2. DevOps and Enterprise IT Challenges

07 - Enterprise-level change control and release gates
08 - Legacy, regulated, and nonautomated environments
09 - Disparate, siloed teams
10 - Massive scale

3. DevOps and ITIL -Driven Shops

11 - Values
12 - Principles
13 - Methods
14 - Practices
15 - Tools

4. ITIL -Driven Shops and DevOps

16 - Services and service management
17 - The service life cycle
18 - Terminology and key principles and models
19 - Strategy processes
20 - Design processes
21 - Transition processes
22 - Operations processes
23 - CSI processes
24 - Functions
25 - Roles
26 - Technology and architecture

Conclusion

27 - ITIL 4 and DevOps
28 - Next steps