Problem-Solving Master Class

Being a creative and critical thinker is about nurturing curiosity and fluidity, being able to generate lots of different ideas, and being willing to try out different approaches to solving problems. It’s also about using logic and intuition to harness creative and problem-solving powers, not only by yourself but also in a group or a team. Solving problems quickly, creatively, and collaboratively is one of the most sought-after skills in today’s workplace. It’s crucial to identifying and addressing complex challenges and opportunities in a variety of contexts. The employee who can think on their feet, come up with innovative solutions, and adapt well to change will be in demand. In this course, Emma Sue Prince—author of 7 Skills for the Future and an expert in critical thinking and problems-solving—coaches you through simple and time-tested techniques for improving and perfecting your creative and critical thinking skills.

Learning objectives
Know the difference between emotion and intuition.
Understand what influences our reasoning and logic.
Know how to identify the issue at hand.
Be able to ask and apply the five Whys.
Know how to mind map.
Apply the four rules for decision-making.
Adopt a people-centered problem-solving approach.
Facilitate great group and team discussions.
Use design thinking and storytelling techniques to solve problems.
Frame problems as unexpected opportunities.
Use improvisation tools to think on your feet.
Apply creative problem-solving tools at work.