Practical Empathy Tips for Managers
49mGeneral2024-10-30
Authors
Ashley Herd
Course details
Empathy is a crucial human skill for modern leaders that contributes to high-performing work cultures and employee wellbeing. Yet, according to Harvard Business Review research, many managers struggle to consistently display empathy towards their teams. In this course with management training professional Ashley Herd, learn how to be empathetic without lowering high-performance standards.
Learning objectives
Integrate empathy into daily management practices.
Build and sustain an empathetic work culture.
Balance empathy with accountability and performance management.
Apply empathy to managing up and working cross-functionally with other managers and senior leaders.
Manage conflict with empathy.
Address challenges with empathy.
Learning objectives
Integrate empathy into daily management practices.
Build and sustain an empathetic work culture.
Balance empathy with accountability and performance management.
Apply empathy to managing up and working cross-functionally with other managers and senior leaders.
Manage conflict with empathy.
Address challenges with empathy.
Skills covered
Emotional IntelligenceManagement SkillsWell-Being and Self-CarePersonal DevelopmentProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
Introduction
- Empathy and management effectiveness
Why Empathy Matters as a Manager
- Benefits of empathy on your team
- The impact of empathy on other managers
- Managing up with empathy
Drive Performance with Empathy
- Empathy and high-performance workplaces
- Empathy-driven performance metrics
- Balancing empathy and accountability
- Empathy and team motivation
- Empathy and performance management
Empathy in the Flow of Work
- Make new team members feel welcome
- Avoid playing favorites
- Recognize and respond to employee stress
- Support employees through difficult times
- Manage disagreements with empathy
- Create a culture of empathy
Conclusion
- Start managing with empathy