Operations Management Foundations
2h 13mBeginner2025-02-28
Authors
Eddie Davila
Associate Chair for the ASU Supply Chain Management program
Course details
Customers want value. Companies want productivity. The solution: streamlined operations, from manufacturing to delivery. In this course, Arizona State University senior lecturer Eddie Davila shows how to identify the operations systems in your workplace and use operations management tools and concepts to improve outcomes, efficiency, and innovation. Eddie covers all aspects of operations management, including inventory forecasting and management, purchasing decisions, managing waiting lines, quality control, and business processes.
Learning objectives
Understand operations management.
Make key inventory decisions.
Balance holding costs and ordering costs.
Choose a production strategy and facility layout.
Manage waiting-line systems.
Define quality and improve quality.
Manage business processes.
Learning objectives
Understand operations management.
Make key inventory decisions.
Balance holding costs and ordering costs.
Choose a production strategy and facility layout.
Manage waiting-line systems.
Define quality and improve quality.
Manage business processes.
Skills covered
Operations ManagementProject ManagementFoundationsBusiness Analysis and Strategy
Concepts
0. Introduction
- 01 - Operations basics for business professionals
1. Introduction to Operations
- 02 - What is operations management
- 03 - Operations provides customers value
- 04 - Operations provides companies productivity
- 05 - Operations in your company
2. Managing Inventory
- 06 - Inventory fundamentals - What and why
- 07 - Inventory decisions
- 08 - Inventory levels impact on consumption rates
- 09 - The four costs of inventory
- 10 - Holding costs and ordering costs
- 11 - Economic order quantity
- 12 - Inventory cost calculations
3. Making Products and Services
- 13 - Operations - Production strategies
- 14 - Operations - Facilities layout
- 15 - Bottlenecks - Theory of constraints
- 16 - Assembly line fundamentals
- 17 - Lean fundamentals
4.Managing Waiting Lines
- 18 - Goals of waiting lines
- 19 - Waiting lines - Understanding customers
- 20 - Waiting lines - Service facility considerations
- 21 - Building queuing models
- 22 - Queuing model calculations - Single server system
- 23 - Queuing model calculations - Multiple server system
5. Quality Control Basics
- 24 - Define quality
- 25 - Dimensions of quality
- 26 - Improving quality - Benchmarking
- 27 - Defining and managing reliability
- 28 - Quality certifications
- 29 - Six Sigma
- 30 - Four costs of quality
6. Operations at the Office
- 31 - Scheduling fundamentals
- 32 - Business processes - Operations building blocks
- 33 - Business process improvement
- 34 - Project management fundamentals
- 35 - Project management - Critical paths
Conclusion
- 36 - Continue learning operations management
Related courses
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- Administrative Professional Foundations
- Six Sigma Yellow Belt
- Lean Foundations: Lean Daily Management Systems
- AI for Administrative Roles: Streamline Tasks and Boost Productivity
- Supply Chain and Operations Management Tips
- Fundamentals of Business Process Mapping
- Supply Chain Foundations: Strategic Contract Management