Office 365 for Administrators: Troubleshooting Issues for Users (Office 365/Microsoft 365)
1h 56mIntermediate2020-03-19
Authors
Sharon Bennett
Staff Author at LinkedIn focusing on Microsoft Azure and Office 365
Course details
Once your users are up and running with Office 365, they may experience more complex issues related to printing, version compatibility, and startup. This course provides Level 1 IT administrators with an overview of common end-user troubleshooting requests related to Office 365. Learn how to fix Word formatting issues, find lost and damaged files, fix common audio and video issues in Teams, reset OneNote notebooks that just won't sync, and connect to different mailboxes in Outlook. Plus, get solutions to common problems with Access, Excel, PowerPoint, Visio, SharePoint, Teams, Publisher, and OneDrive. Microsoft solutions expert Sharon Bennett makes sure that you have the answers to your users' most frequent questions—before they even ask.
Skills covered
Software SupportOffice 365IT Help DeskCloud AdministrationPersonaCloud ComputingMicrosoft
Concepts
0. Introduction
- 01 - Office 365 administration troubleshooting
- 02 - What you need to know
1. Word
- 03 - Troubleshoot - Word startup
- 04 - Troubleshoot - Lost Word documents
- 05 - Troubleshoot - Word formatting
- 06 - Troubleshoot - Damaged Word documents
- 07 - Troubleshoot - Word printing
2. PowerPoint
- 08 - Troubleshoot - PowerPoint startup
- 09 - Troubleshoot - Lost presentations
- 10 - Troubleshoot - Damaged presentations
- 11 - Troubleshoot - PowerPoint video and audio
- 12 - Troubleshoot - PowerPoint printing
3. Excel and Access
- 13 - Troubleshoot - Excel startup
- 14 - Troubleshoot - Lost Excel workbooks
- 15 - Troubleshoot - Damaged Excel workbooks
- 16 - Troubleshoot - Excel formatting and compatibility
- 17 - Troubleshoot - Excel printing
- 18 - Troubleshoot - Lost and damaged Access databases
4. Teams and OneNote
- 19 - Troubleshoot - Teams audio and video
- 20 - Recover lost OneNote files
- 21 - Reset a OneNote notebook
5. Visio
- 22 - Troubleshoot - Visio printing
- 23 - Troubleshoot - Visio shapes
- 24 - Troubleshoot - Visio compatibility
6. OneDrive and SharePoint
- 25 - OneDrive synchronization limits
- 26 - Troubleshoot - OneDrive files
- 27 - Troubleshoot - OneDrive syncing
- 28 - Troubleshoot - SharePoint sites
7. Publisher
- 29 - Troubleshoot - Publisher mail merge
- 30 - Troubleshoot - Publisher printing
8. Outlook
- 31 - Troubleshoot - Damaged Outlook data files
- 32 - Troubleshoot - Connecting to a mailbox
- 33 - Interpret and fix non-delivery error codes
Conclusion
- 34 - Next steps