Microsoft 365 for Administrators: Supporting Users
2h 5mIntermediate2020-02-02
Authors
Sharon Bennett
Staff Author at LinkedIn focusing on Microsoft Azure and Office 365
Course details
Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI. Plus, find out how to troubleshoot common account issues and repair broken apps. Microsoft solutions expert Sharon Bennett makes sure you have the answers to your users' most frequent questions—before they even ask.
Topics include:
- Troubleshooting account and startup issues
- Repairing Office apps
- Working with Word, PowerPoint, Excel, and Power BI
- Creating diagrams with Visio
- Staying on top of tasks using Microsoft Project and Planner
- Configuring Outlook
- Communicating with Teams
- Working with OneDrive and SharePoint
- Sharing content with Sway and Stream
Topics include:
- Troubleshooting account and startup issues
- Repairing Office apps
- Working with Word, PowerPoint, Excel, and Power BI
- Creating diagrams with Visio
- Staying on top of tasks using Microsoft Project and Planner
- Configuring Outlook
- Communicating with Teams
- Working with OneDrive and SharePoint
- Sharing content with Sway and Stream
Skills covered
Office 365Cloud AdministrationCloud ComputingMicrosoftDeep Dive (X:Y)
Concepts
Get Started
- 01 - Administrators support Office 365 users
- 02 - What you should know
- 03 - Help desk role
- 04 - Identify training resources
1. Getting Users Started
- 05 - Training basics - Office 365 portal overview
- 06 - Training basics - Common elements
- 07 - Troubleshoot user accounts
- 08 - Troubleshoot app startup
- 09 - Repair Office apps
- 10 - Uninstall Office
2. Productivity
- 11 - Word
- 12 - Create a PowerPoint presentation
- 13 - Record a PowerPoint presentation
- 14 - Excel
- 15 - Power BI
- 16 - Access
- 17 - OneNote
- 18 - MyAnalytics
3. Communications
- 19 - Use Outlook
- 20 - Configure Outlook
- 21 - Teams
4. Getting Things Done
- 22 - Visio
- 23 - Project
- 24 - Planner
- 25 - To Do
- 26 - Forms
- 27 - Power Automate
5. Collaboration
- 28 - OneDrive
- 29 - SharePoint
- 30 - SharePoint team site administration
- 31 - Yammer
6. Media Rich Apps
- 32 - Publisher
- 33 - Sway
- 34 - Stream
Conclusion
- 35 - Next steps