Navigating Ambiguity
52mGeneral2022-09-09
Authors

Eric Zackrison
Teacher, Trainer, Consultant, CEO of IDI.US Inc.

Madecraft
Full-Service Learning Content Company
Course details
Ambiguity causes a lot of problems. Think about it—a lack of clarity in a relationship or a misunderstanding of your boss' expectations can be costly. But what if you could use ambiguity as a tool to help you grow? In this course, Dr. Eric Zackrison shares how ambiguity can unlock all kinds of new opportunities.
Eric defines what ambiguity truly is and why it can be so problematic. He then dives into high-stakes scenarios when uncertainty should be reduced or eliminated, like in conversations or when setting expectations. He balances out the negative chatter by digging into situations when ambiguity should always be welcome, such as problem-solving or learning new skills. After watching this course, you'll be prepared to confidently navigate ambiguity and use it as a skill to help yourself and others.
Eric defines what ambiguity truly is and why it can be so problematic. He then dives into high-stakes scenarios when uncertainty should be reduced or eliminated, like in conversations or when setting expectations. He balances out the negative chatter by digging into situations when ambiguity should always be welcome, such as problem-solving or learning new skills. After watching this course, you'll be prepared to confidently navigate ambiguity and use it as a skill to help yourself and others.
Skills covered
Decision-MakingPersonal DevelopmentProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Ambiguity is everywhere
1. Why Is Everything So Ambiguous
- 02 - Language is not precise
- 03 - Perception, biases, and interpretation
- 04 - Communication is hard
- 05 - Ambiguity vs. uncertainty
2. In Interpersonal Relationships
- 06 - Don't make assumptions
- 07 - Ask questions
- 08 - Setting expectations in relationships
- 09 - Strong relationships rely on clarity
3. Resolving Role Ambiguity
- 10 - What does your job description say
- 11 - Negotiating your role
- 12 - Setting expectations at work
- 13 - What does your boss want
4. Task or Decision Ambiguity
- 14 - Do your research
- 15 - Talk to people
- 16 - Reflect on the past
- 17 - Experiment to find solutions
5. When Ambiguity Is Okay
- 18 - Fostering empowerment
- 19 - Fostering learning
- 20 - Understanding equifinality
Conclusion
- 21 - Embrace the ambiguous