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Market Research: Qualitative (2021)

Market Research: Qualitative (2021)

1h 30mIntermediate2021-02-19

Authors

Sarah Weise

Sarah Weise

Author and CEO of Bixa, a marketing research studio

Course details

If you’re a modern-day marketer, you’re not going to get by with just numbers, charts, and graphs anymore. In addition to your quantitative data, you need to learn what your customers really want. In short, you need to know your customers. You have to know what’s going to motivate and drive them, what they’re feeling as they’re making buying decisions, interacting with your products, or engaging with your brand. In this course, market research expert and best-selling author Sarah Weise walks you through the best practices and processes of gathering qualitative research, and how it should fit in with your marketing strategies. Sarah’s tactical course shows how to conduct a new research project, and covers topics like interviews, focus groups, diary studies, and ethnography. She also gives guidance on selecting the right methodology for your research and tips on moderating your groups.

Skills covered

User ResearchUser ExperienceDeep Dive (X:Y)

Concepts

0. Introduction

  • 01 - The power of qualitative research
  • 02 - What you should know before you begin

1. What Is Qualitative Research

  • 03 - Real results from qualitative research
  • 04 - Why qualitative researchers love emotions
  • 05 - Cutting ad waste with qualitative insights
  • 06 - Customer segmentation with qualitative insights
  • 07 - The sandwich method - Combining qualitative and quantitative techniques

2. Methods for Qualitative Market Research

  • 08 - One-on-one interviews in qualitative research
  • 09 - Image-based interviews in qualitative research
  • 10 - In-person ethnographic interviews
  • 11 - Video research - Mobile ethnography
  • 12 - Virtual focus groups
  • 13 - Usability testing
  • 14 - Choosing the right qualitative methods

3. Moderating Techniques for Qualitative Research

  • 15 - Becoming a great moderator
  • 16 - Writing powerful interview questions
  • 17 - The one question not to ask your customer
  • 18 - Establishing rapport
  • 19 - Facilitating group sessions
  • 20 - The critical step most researchers skip
  • 21 - Practice makes perfect with interviewing

4. Synthesis and Reporting

  • 22 - Analyzing qualitative data
  • 23 - Writing the report
  • 24 - Signature set of stories

Conclusion

  • 25 - Next steps

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