Managing Teams

Course details

Teams are where things get done at work and the role of managers is even more important than ever to achieving goals and business results. In this course, professor, consultant, and coach Daisy Lovelace shows you how to set goals, delegate, manage performance, and develop both your team and the individuals on it. Find out how to manage difficult behavior and underperformance. Go over practical ways to cultivate psychological safety and improve communication within your team. Learn how to manage as a coach, protector, and role model. Explore the challenges and solutions related to managing in various settings: virtual, global, intergenerational, and cross-functional. Plus, discover actionable strategies and tools that can help guide your thinking as a manager.

Concepts

0. Introduction

01 - Managers matter more than ever

1. Put Your People First

02 - Address employee needs
03 - Develop employees and the team
04 - Build lasting relationships
05 - Retain your teammates
06 - Prioritize wellness on your team

2. Drive Team Performance

07 - Set worthwhile goals
08 - Clarify expectations
09 - Delegate equitably
10 - Hold teammates accountable

3. Inspire and Motivate Your Team

11 - Engage employees
12 - Be flexible
13 - Support, don't micromanage
14 - Cultivate psychological safety
15 - Communicate with your team

4. Manage, Don't Boss

16 - Manager as coach
17 - Manager as protector
18 - Manager as role model

5. Tools Every Manager Needs

19 - Influence strategies
20 - Strategy for managers
21 - Make decisions considering multiple perspectives

Conclusion

22 - Embrace your role as a manager